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Frequently Asked Questions

 

How Much Do Your Services Cost?

For consulting services we provide a free initial meeting to understand your business, your goals and the scope of work. Then we will provide an upfront, fixed quote based on how much work/time is required to successfully achieve your goals. So you know our complete fees before we start any work.

We can be engaged on an hourly or daily rate.

We also offer coaching packages and software packages.

What Type Of Business Do You Work With?

We work with government agencies and businesses of all sizes, types and from all different industries. We structure our proposals and advice based on the business and client whether they are large multi-nationals, mid sized companies, right down to small and home based businesses. Depending on your individual situation, needs and budget we can develop a flexible strategy to help you achieve your specific business goals.

Are You Qualified Professionals?

Just as you would see a qualified lawyer if you had a legal issue, you should also see only qualified HR professionals with any HR or business consulting problems.

All of the members of our team are experienced professionals with appropriate qualifications. We also belong to the MAUS accredited international network of business consultants. We also have professional partners for client referrals if required.

Our Principal Consultant is an accredited professional human resources specialist with qualifications in business, human resources, psychology and education. She is also a Certified Professional member of the Australian Human Resources Institute.

I Already Have An HR Manager. Why Should I Engage You?

Sometimes an internal person finds themselves in a conflicted position or just hasn’t got the skills, knowledge or experience to assist. As external consultants we can:

  • Support and provide expertise to help your employees to grow and perform
  • Guide and advise you through strategic HR issues
  • Provide access to a broad range of skills and expertise to meet your specific needs
  • Minimise your risk by helping to ensure compliance and good practice
  • Increase employee motivation, engagement and satisfaction
  • Enable change management initiatives
  • Empower and educate your people in situations where they work closely with highly specialised and experienced consultants

We can also provide specialist assistance, coaching and advice on:

  • Wages/salaries
  • Terminations/redundancies
  • Training and coaching
  • Unlawful harassment, discrimination and bullying
  • Conflict resolution
  • Contracts and award provisions
  • Complaint handling
  • Fair Work Act 2009
  • Performance management
  • Workplace behaviour
My company has very proprietary information. Do you sign non-disclosure agreements?

Yes of course. Once we are engaged to work with a company or government agency we are happy to sign a non-disclosure agreement.

Do You Work With Clients Outside The Canberra Region?

Although our head office is located in Canberra, we work with companies all across Australia and the Pacific. Modern technology makes it very easy to communicate and our consultants can travel to locations as required.

Will You Do All The Work For Me?

We take the time to understand your issues and then develop strategies to manage these objectives. We then plan and execute complete projects from start to finish. We provide guidance and coaching to businesses to implement advice and strategies including the development of key action plans. We will also keep you motivated and accountable to ensure your business success.

I’m Only Just Getting Started In Business Can You Help Me

Ensuring you have a solid business plan and strategy before starting your business is crucial. We can help you build a solid foundation for your new business and ensure you meet all your financial and legal obligations..

I’m Not Sure If I Need Or Can Afford A Consultant/Coach?

You can always get started by filling in one of our diagnostics to identify your businesses strengths or weaknesses. You can also give us a call or we can arrange a casual meeting to discuss your current situation. There is no pressure or obligation to do anything after the meeting. We can offer a tailored program that suits you and your needs.

Do You Run Workshops?

We can organise and run workshops to suit your business requirements. Our experienced and engaging team of professionals can run a range of workshops from short hour long sessions to half day, full day or longer. We can also develop a program or topic to suit you.

We specialise is the following areas:

  • Strategic development
  • Team engagement
  • Motivational Maps
  • Leadership development
  • Innovation and performance
  • Induction
  • Positive workplace culture
This is a Sensitive Issue. Do You Maintain Privacy?

We are experienced in dealing with sensitive and emotive issues and deal with people in a respectful and truthful manner. We never inappropriately disclose information. We work to deal frank and fearlessly to resolve issues and put in place legal and ethical outcomes.

We subscribe to the highest levels of ethical behaviour and ensure all of our interactions are professional with all people involved. We also have a privacy statement that abides with the Privacy Act 1988.

Do You Work With Government?

We understand the issues affecting government agencies and have experience working with dealing with employee issues, developing and implementing strategies, developing training, facilitating training and providing executive coaching.

We understand government procurement and will happily work with our clients regarding tenders and quotations as per the procurement rules.

What is your ABN?

Our ABN is 20 612 793 227

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WHAT PEOPLE SAY Ute

Simone is one of those rare HR specialists, who is able to balance day to day HR matters with big picture thinking. She is very strategic and has the ability to develop and implement strategy and address business needs based in frameworks but also in a creative way. She is very well read, has a good grasp on current HR theory and provides advice with personal integrity and self-confidence."

-- Ute Diversi, Organisational Change Manager, Department of Social Services

WHAT PEOPLE SAY Lyn

"I worked with Simone for a period in CSIRO and found her to be a thoroughly professional, hardworking and helpful HR professional, who was always keen to get things done and applied intelligent ideas to any HR problem."

-- Lyn Wojtaszak, Advisor, Remuneration Tribunal Secretariat, Australian Public Service Commission

 

WHAT PEOPLE SAY Necia

“ I would recommend Simone as someone who takes time to consider the needs of her clients, and who goes above and beyond to deliver a tailored service to meet those needs. At all times she has been easy to work with and highly professional. I now consider her to be part of my team.”

-- Necia Fisher, Innovation Leader, Canberra

WHAT PEOPLE SAY Kaye

"Simone is a motivational and highly knowledgeable coach and business partner who keeps up with the times and is a pleasure to work with. I would recommend Simone to anyone who is seeking professional advice, guidance and inspiration to help them with human resources issues and workplace concerns.”

-- Kaye Butler, Director HR, Fair Work Commission

WHAT PEOPLE SAY Andrew

"I had the pleasure of placing Simone in two separate roles during my time as a specialist HR recruiter at Hays.  Both of these roles proved challenging, with complex environments, difficult cultures, workforce issues and uncertainty amid political reform and change.  Simone was successful in both of these roles due to her resilience, strong strategic HR knowledge, desire to see improvement on individual and organisational levels, and almost sheer stubbornness to get the job done, in spite of the aforementioned challenges.  Simone is a highly respected and successful HR practitioner."

-- Andrew Marshall, HR Business Partner, Jacobs

WHAT PEOPLE SAY Sonia

"Simone has a wealth of experience as a HR professional which has resulted in great communication and engagement skills. I found that Simone really actively listened to me which is a very much underrated skill.

After completing the motivational maps questionnaire I met with Simone to talk about the results, even though I am pretty self aware I still took away some great insights into my own motivation and why I don't gel with some people.

I think that the motivational maps work that Simone is doing would be really insightful for team working including management and exec teams, as it provides insight into how you can create win:win solutions."

-- Sonia Lynch, Human Resources Manager, Bradley Allen Love Lawyers

WHAT PEOPLE SAY Cathy

"I worked with Simone when she was the HR Partner at Comcare. Simone supported me as the Deputy CEO by providing advice in all aspects of HR. Simone has personal attributes that make her easy to work with - high energy, good humour, positive approach and friendliness.

In her professional capacity, Simone is experienced, up to date with HR practice and information, but most importantly works to achieve practical and timely outcomes which are fair to all parties."

-- Cathy Skippington, Deputy CEO Comcare (Former)

WHAT PEOPLE SAY Juliette

"I would like to say a big thank you to Simone at Citron Consulting. I had decided to apply for a new job - one that I knew would be my perfect fit, but I just couldn't find the right words. Simone was able to identify my strengths and skills and empower me with the language I needed. I didn't realise how much stronger my application could be and how amazing I could sound until Simone stepped in. Not only did she help strengthen my application, but she built up my confidence. Simone was easy to talk to, quick to understand me and highly efficient."

-- Juliette Lumbers, Career Advisor, ANU

WHAT PEOPLE SAY Peter

"The team at King O’Malley’s have been able to really focus on giving our customers amazing  service and  training new and existing team members after working with Simone, who has been able to provide independent and unbiased feedback during our sessions"

-- Peter Barclay, Owner King O'Malley's

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