POLICIES

Please read further on relevant terms and policies including confidentiality, fees, terms & conditions, privacy and disclaimer Our contracts provide further detail and will be discussed upon engagement.

GENERAL

Prior to working with a client, we discuss and sign contractual agreements that outline the engagement plan, key deliverables, fee structure and our terms of engagement.

Confidentiality

It is important for the integrity and value of our coaching relationship that we are open and honest with each other. In this light what we discuss will remain completely confidential, within the full boundaries of morality and legality (see ethics & standards below) All information provided by the client and any written notes remain completely confidential, except in rare circumstances decreed by law.

If requested by the client's organisation, the coach will report in broad terms on the process and progress of coaching but will not give details and content of the coaching sessions unless the client provides permission.

Ethics & Standards

As a professionally qualified coaches and consultants we abide by the International Coaching Federation's Ethics, Standards and Code of Conduct as listed on the ICF website. www.coachingfederation.org/ethics. We also follow the ethical guidelines of the British Psychological Society.

Fees

Programs are determined and outlined at the commencement of the engagement with a full fee structure. Payment for private sessions is strictly at time of coaching or for corporate clients within 14 days upon invoice.

Changes/Cancellations

Changes to appointment times can be made up to 24 hours before the session. Cancellations to sessions within 24 hours requires 100% payment.

Changes or cancellations to facilitation, training or meetings requires 48 hours' notice or will be charged at 100 % of the agreed fee.

PRIVACY

This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by Citron Consulting. The Policy relates to personal information collected by any means and by any technology.

1. Collection of Personal Information

Personal information is information or opinion from which an individual’s identity may be ascertained. The nature of personal information collected by Citron Consulting generally comprises an individual’s name and contact details (including address, phone, fax and e-mail).

Citron Consulting does not collect personal information unless it is necessary for Citron Consulting to perform one or more of its functions and activities.
Citron Consulting will destroy personal information when it is no longer required for such functions and activities.
Citron Consulting will generally collect personal information from you directly.

2. Use and Disclosure of Personal Information

Citron Consulting will use and disclose your personal information for the purpose for which the personal information was initially collected.
Citron Consulting may also use that personal information for a purpose related to the initial purpose of collection if that other purpose would be within your reasonable expectations. Related purposes might include internal auditing and administration, adding your name to a contact list, guest list or invitation list or helping us to identify production and broadcast activities which may be of benefit or interest to you.

Citron Consulting will not use or disclose your personal information for any other purposes without first obtaining your express or implied consent. Citron Consulting may however be required to disclose your personal information without your consent if the disclosure is:

required or authorised by law;
required in order to investigate an unlawful activity;
required by an enforcement body for investigative activities; or necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Generally, Citron Consulting will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas in order to perform one of the Citron Consulting functions or activities. In these circumstances, Citron Consulting will either obtain your express or implied consent or will use its best endeavors to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.

3. Direct marketing

From time to time Citron Consulting may send you information regarding functions or activities.
If you do not wish to receive direct marketing information, please let Citron Consulting know. Citron Consulting will take immediate steps to ensure that you do not receive any direct marketing information in future.

4. Changes to this Policy

Citron Consulting may change this Policy from time to time for any reason and will update the Policy accordingly.

TERMS AND CONDITIONS

By using the Citron Consulting site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term Citron Consulting or “us” or “we” or “our” refers to Citron Consulting Pty Ltd, the owner of the website. The term “you” refers to the user or viewer of our website.

The content, organisation, graphics, design, compilation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. Some of the content on the site is the copyrighted work of third parties.

Restrictions and Prohibitions on Use

Your access and use of the Site and any information, materials or documents therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, republish, sell, lease, loan, transmit or otherwise make available in any form or by any means all or any portion of the Site or any content retrieved there from; (b) use of the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.

Collecting information from website use

We may collect information based on how you use our website, through ‘cookies’ and other data collection methods. This information helps us analyse and improve our website, evaluate our marketing campaign and to record statistics on web traffic. We do not use this information to personally identify individuals.

Access to Information

You can access, update or remove your personal information from our subscriber database by contacting us at enquiries@citronconsulting.com.au .

Problem Resolution

If problems arise or you wish to make a complaint about how we manage your personal information, please contact us

We are committed to resolving your concerns within a reasonable time of us being notified.

When we write to you about our decision, we will explain how you may access an internal or external dispute resolution scheme if you wish to.

If a complaint remains unresolved, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner to have the complaint heard and determined. The Commissioner may be contacted on the privacy hotline: 1300 363 992.

More information

Please contact us at enquiries@citronconsulting.com.au if you have any questions about our terms and conditions.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Citron Consulting and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Citron Consulting. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Citron Consulting takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.